are always required and are critical during our busy season (May through
September). Like any good hotel, we will take your credit card number when
you reserve space. During busy times, we are often booked full and are
turning away potential customers; therefore we reserve the right to charge your
card for one night if you fail to arrive as scheduled and do not cancel your reservation
at least 48
hours in advance of your scheduled arrival date.
Check-in and check-out times are at your convenience from opening time until 30
minutes before closing time (click here for hours) within the shop’s daily
hours of operation. Click
for information on
before or after hours check-in or check-out. On your first visit, plan
to allow a bit of extra time for check-in. We will ask that you sign our
Customer Agreement at that time and we will keep the agreement on file for
future visits. You may review the Customer Agreement in advance by
We accept cash, checks, debit cards, and American
Express, Discover, Visa and Master cards.
Payment is due in full at check-out. A 50% deposit is required for stays
in excess of a month; when the deposit has been fully used we will charge one
month in advance at the beginning of each month. Failure to maintain a
positive account balance will be considered evidence of abandonment of your
High Season Policy
Our Holiday High Season Policies are intended to ensure equitable treatment for
all customers and guaranteeing that those who really
need our services have access to them. This also prevents empty spaces due
to last-minute cancellations which disadvantage other clients. Holiday
reservations are accepted beginning September 1.
The November and December
Holiday High Season is a challenging time at The Cat House Hotel! We
have far more demand than we can fulfill. We require a 4-night minimum
stay for each holiday (Thanksgiving, Christmas, New Year) and are usually
completely booked by the first of November. We have reduced our
per cat per night premium to $5 during the "High Season" dates from November
through December 3, 2019 and from December 14, 2019 through January 3, 2020 to
compensate our co-workers for working when they would prefer to be with family.
Once we are fully booked,
we maintain a wait list. Once waitlisted, a potential customer will begin to look for other boarding options.
In fairness to all, we
"last dates to cancel" prior to the actual holidays.
(The "last dates to cancel" for the 2019 Holiday season
will be November 9, 2019 for the Thanksgiving period and December 7, 2019 for
the Christmas/New Year's holidays.) Your credit card will be charged
the next day; if your card is denied we will attempt to notify you, but your
reservation is not valid until successfully charged. If you have confirmed
and cancel after our "last date to cancel", we will attempt to resell the space to
a waitlisted client. However, the closer the cancellation
occurs to the holiday, the more difficult it becomes to fill that space with
waitlisted clients who may have already negotiated other arrangements. Consequently, we require valid credit
cards to secure all reservations. Once the "last date to cancel" has passed,
if you are confirmed and cancel and we cannot resell your space we do not refund
signature on our customer contract confirms your agreement with our holiday
policy. This policy ensures that we can provide
loving cat care hotel service to those who
truly desire it. This approach discourages people who use their
reservation with us as a "hedge," disadvantaging others as they seek an alternative.