The Cat House Hotel®    

1922 De La Vina Street   Santa Barbara, CA  93108

805.563.9999

frontdeskcoworker@cathousehotel.com

 

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Reservations

Reservations are always required and are critical during our busy season (May through September).  Like any good hotel, we will take your credit card number when you reserve space.  During busy times, we are often booked full and are turning away potential customers; therefore we reserve the right to charge your card for one night if you fail to arrive as scheduled and  do not cancel your reservation at least 48 hours in advance of your scheduled arrival date.   

Check-in/Check-out

Check-in and check-out times are at your convenience from opening time until 30 minutes before closing time (click here for hours) within the shop’s daily hours of operation.  On your first visit, plan to allow a bit of extra time for check-in.  We will ask that you sign our Customer Agreement at that time and we will keep the agreement on file for future visits.  You may review the Customer Agreement in advance by clicking here.

Payment

We accept cash, checks, debit cards, and Discover, Visa and Master cards.  Payment is due in full at check-out.  A 50% deposit is required for stays in excess of a month.

Holiday High Season Policy

Our Holiday High Season Policies are intended to ensure equitable treatment for all customers and guaranteeing that those who really need our services have access to them.  This also prevents empty spaces due to last-minute cancellations which disadvantage other clients.  Holiday reservations are accepted beginning September 1.

The November and December Holiday High Season is a challenging time at The Cat House Hotel!  We have far more demand than we can fulfill.  We require a 4-night minimum stay for each holiday (Thanksgiving, Christmas, New Year) and are usually completely booked by the first of November.  In addition, we charge a $6 per cat per night premium during the "High Season" dates from November 17, 2017 through November 28, 2017 and from December 15, 2017 through January 3, 2018 to compensate our co-workers for working when they would prefer to be with family.

Once we are fully booked, we maintain a wait list.  Once waitlisted, a potential customer will begin to look for other boarding options.  In fairness to all, we establish "last dates to cancel" prior to the actual holidays.  (The "last dates to cancel" for the 2017 Holiday season will be November 4, 2017 for the Thanksgiving period and December 2, 2017 for the Christmas/New Year's holidays.)   Your credit card will be charged the next day; if your card is denied we will attempt to notify you, but your reservation is not valid until successfully charged.  If you have confirmed and cancel after our "last date to cancel", we will attempt to resell the space to a waitlisted client. However, the closer the cancellation occurs to the holiday, the more difficult it becomes to fill that space with waitlisted clients who may have already    negotiated other arrangements.  Consequently, we require valid credit cards to secure all reservations. Once the "last date to cancel" has passed, if you are confirmed and cancel and we cannot resell your space we do not refund your prepayment. Your signature on our customer contract confirms your agreement with our holiday policy.  This policy ensures that we can provide loving cat care hotel service to those who truly desire it.  This approach discourages people who use their reservation with us as a "hedge," disadvantaging others as they seek an alternative.

        Call 805.563.9999 for reservations and fax vet records to 805.898.9168 (24-hour line). 

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